Refund Policy

Last Updated: January 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for services provided by anapophysiali.info. It is designed to ensure clarity and fairness for both the customer and anapophysiali.info, while complying with applicable laws and regulations in Slovakia.

Scope and Applicability

This policy applies to all customers who purchase services from anapophysiali.info. By engaging with our services, you agree to the terms outlined in this Refund Policy.

Definitions

  • Customer: Any individual or entity that purchases services from anapophysiali.info.
  • Services: Refers to all tours and related services offered by anapophysiali.info.
  • Refund: The return of funds to the Customer for services not rendered or canceled in accordance with this policy.

Main Policy Content

1. Refund Eligibility

Refunds will be considered under the following circumstances:

  • Cancellations by the Customer: Customers may request a refund if they cancel their booking at least 14 days prior to the scheduled service date. A cancellation fee of 20% of the total booking price will apply.
  • Cancellations by anapophysiali.info: If anapophysiali.info cancels a service for any reason, Customers will receive a full refund of the amount paid.
  • Service Not Rendered: If a service is not provided as agreed upon, Customers are entitled to a full refund.

2. Refund Process

To initiate a refund, Customers must contact anapophysiali.info via email at [email protected] or by phone at +4219113672593. The request must include:

  • Order number
  • Reason for the refund request
  • Contact information

Refund requests will be processed within 14 business days of receipt. Refunds will be issued using the original payment method.

3. Non-Refundable Items

The following items are non-refundable:

  • Bookings canceled less than 14 days before the service date
  • Any additional services or products purchased alongside the main service

User Rights and Obligations

Customers have the right to:

  • Request a refund in accordance with the terms outlined in this policy.
  • Receive timely communication regarding the status of their refund request.

Customers are obligated to:

  • Provide accurate information when requesting a refund.
  • Adhere to the cancellation timelines specified in this policy.

Limitations and Disclaimers

anapophysiali.info shall not be liable for any indirect, incidental, or consequential damages arising from the cancellation of services or the processing of refunds. The maximum liability of anapophysiali.info shall be limited to the amount paid by the Customer for the service in question.

Data Protection/Security

All personal data provided in connection with refund requests will be processed in accordance with our Privacy Policy, which complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Changes to Policy

anapophysiali.info reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the anapophysiali.info website. Customers are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

  • Company: anapophysiali.info
  • Phone: +4219113672593
  • Email: [email protected]
  • Address: Avenue Business Center, Karadžičova 8, Floor 5, Office 12, Bratislava, 821 08, Slovakia.

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Slovakia. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Slovakia.